Travel Information: COVID-19 Update
ISSUED MARCH 19, 2020 at 17:00 PM EST
Out of an abundance of caution, the Sunshine Suites Resort will temporarily suspend operations effective 11 am on Sunday, March 22, 2020. We anticipate the hotel will be closed through September 1, 2020, and hope to be welcoming guests again soon.
If you have any questions regarding reservations please email SSR.Reservations@sunshinesuites.com or for any other concerns please email firstname.lastname@example.org. We recommend you check back with us before visiting.
We sincerely appreciate your understanding during these challenging and uncharted times. On behalf of our entire team we thank you for your business, wish you safe, healthy travels and look forward to seeing you in the not so distant future.
We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. The well-being of our guests and associates is of paramount importance.
Our Cancellation Policy:
In response to changing marketplace conditions, Sunshine Suites Resort is committed to ensuring our customers experience flexibility during these challenging times. Please reach out to our reservation department for more information. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
- Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
- For individual reservations booked into a preexisting group block, please refer to cancellation terms quoted at the time of reservation. For more information, please contact the group organizer or the hotel.
- For group organizer questions on terms and conditions of group contracts, please contact the hotel.
Our Commitment to Cleanliness:
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. On a daily basis, we are working to ensure that we meet the latest guidance on hygiene and cleaning. Our hotel’s health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand washing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps include:
Associate Health, Safety and Knowledge: Hotel associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:
- Hand Hygiene: Proper and frequent hand washing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
- Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel associates are also completing enhanced COVID-19 awareness training.
Cleaning Products and Protocols: Our hotel uses cleaning products and protocols which are effective against viruses, including:
- Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
- Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
- Back of House: In the spaces where associates work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.
For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.