FAQS2025-01-24T16:53:11-05:00

Sunshine Grand Cayman Suites Frequently Asked Questions

Here are a few of the questions we get asked most frequently.

When is the renovation taking place?2025-01-24T16:28:15-05:00

Our renovation is scheduled to begin in March 2025 and continue through the summer of 2025, with timelines subject to minor adjustments.

What areas of the hotel are being renovated?2025-01-24T16:27:53-05:00

Our pool, The Sunshine Grill, reception and one guestroom building.

Will there be noise or disruptions during the renovation?2025-01-24T16:27:13-05:00

Some noise may occur during daytime hours. We are working closely with our project team to limit disruptions and maintain a relaxing environment for our guests.

Are alternative facilities available during the renovation?2025-01-24T16:46:37-05:00

Yes, our guests can enjoy exclusive access to our sister property on Seven Mile Beach with access to a large pool, beach loungers and several options for dining. Please visit www.westincayman.com to check hours of operations and amenities.

Who can I contact for more information about the renovation?2025-01-24T16:26:45-05:00

For any questions or concerns, please reach out to our reservations team at ssr.reservations@pyramidglobal.com. We’re happy to assist you.

Are pets allowed at the hotel?2025-01-24T16:31:17-05:00

Sunshine Suites has only a few pet-friendly suites, which are subject to availability. If you plan to bring your pet, please call 1-345-814-1717 to reserve your stay to ensure that you secure a pet-friendly accommodation. Official service dogs are not restricted to dog-friendly accommodations. Limit ONE pet per suite for a maximum of 7 nights. If you bring your pet, a fee of US$100 will be charged at check in time, for cleaning and deodorizing concept.

Do all rooms offer microwave and refrigerator?2025-01-24T16:24:46-05:00

All rooms feature a wet bar with full-sized refrigerator, microwave and toaster.

Who would I contact about planning a group or family reunion at your hotel?2025-01-24T16:42:25-05:00

Click here for our Request for Proposal page and someone from our Sales team will contact you by the next business day.

Is there a resort fee at the hotel?2025-01-24T16:24:19-05:00

Yes, the hotel has a US$35 per night Resort Charge. See the list of inclusions here

Do you offer Free Breakfast at the hotel?2025-01-24T16:24:07-05:00

No, but breakfast is available at The Sunshine Grill

May I make a reservation via email?2025-01-24T16:23:54-05:00

No. Credit card information is required to book a room and for security reasons we recommend you Book Online call direct to 1-345-814-1717.

Do you have rollaway and / or cribs?2025-01-24T16:23:07-05:00

Yes. There is a US$25 (+taxes) per day fee for air mattress and cribs are free.

Do you offer babysitting services?2025-01-24T16:22:54-05:00

No, the hotel does not offer babysitting services; however, the guest service desk may be able to assist you in setting up a sitter.

Is there transportation to other parts of the Island for dining and shopping?2025-01-24T16:22:38-05:00

Grand Cayman has a great local bus system! Buses run every 10 minutes and cost US$2.50 per ride.

Does the hotel offer in-room safes?2025-01-24T16:22:27-05:00

We do not have in room safes; however we do have safety deposit boxes available at the front desk.

Does the hotel have guest laundry?2025-01-24T16:22:14-05:00

Yes, the hotel has coin operated laundry facilities.

Does the hotel provide transportation to and from the airport?2025-01-24T16:21:53-05:00

No the hotel does not provide transportation to or from the airport. Regulated Taxi service is located at the airport. Cost to Sunshine Suites averages US$25 for up to 3 adults.

Does the hotel have a Spa?2025-01-24T16:21:41-05:00

No, however all guests are welcome to use the services at Hibiscus Spa located at the Westin Grand Cayman. The Spa can be reached at (345) 945-3800

Do the guest rooms have irons/ironing boards? Hair dryers?2025-01-24T16:43:08-05:00

Yes, all our rooms have both of these amenities.

Will the hotel receive and hold packages for guests?2025-01-24T16:21:17-05:00

Yes – there are fees for receiving packages. For packages under 25 pounds the cost is US$10; packages 25 pounds and over US$25. Pallets are US$250 per pallet. Guest may only store packages for up to 3 days. Anything longer than 3 days may result in additional storage fees.

Does the property have elevators?2025-01-24T16:20:43-05:00

Yes, the hotel does have elevators. The building is 3-stories.

Are pets allowed at the hotel?2025-01-24T16:20:20-05:00

Sunshine Suites has only a few pet-friendly suites, which are subject to availability. If you plan to bring your pet, please call 1-345-814-1717 to reserve your stay to ensure that you secure a pet-friendly accommodation. Official service dogs are not restricted to dog-friendly accommodations. Limit ONE pet per suite for a maximum of 7 nights. If you bring your pet, a fee of US$100 will be charged at check in time, for cleaning and deodorizing concept.